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Field Service Specialist – Wheel Service (Western US/Remote)

Rev Up Your Career with a $500M Industry Leader!

Are you a gearhead with a passion for precision? Do you thrive in a fast-paced environment where your skills make a real impact? If so, get ready to shift your career into high gear!

Our client is a rapidly expanding $500M company building a brand-new Service Business Unit focused on keeping automotive wheel equipment in top-notch condition. Think balancers, changers, alignment systems – the tools that keep the automotive world turning. And we’re looking for a Field Service Specialist to join our team and dominate the Western US territory.

If you’re ready to roll up your sleeves, hit the road, and become a vital part of their growing success story, this is your chance. They’re not just offering a job; they’re offering a career with a company that’s going places!

The Position:

• Role: Field Service Specialist – Wheel Service
• Reports To: Service Operations Manager- Wheel Service
• Location: Remote
• Key Focus: Manage field service teams, ensure excellent service for customers, and assist in training and implementing service programs.

Key Responsibilities:

• Strategic Planning: Work with stakeholders to address service needs and plan for future business growth.
• Customer and Partner Relations: Ensure service expectations are met for national accounts, end users, and channel partners.
• Service Provider Management: Oversee insurance, labor rates, inventory, and training compliance.
• Competitive Analysis: Stay updated on industry standards and adjust policies accordingly.
• Collaboration with Third Parties: Partner with industry associations (e.g., ASE, EPA 609 certification) to promote products.
• Subject Matter Expertise: Gain expertise in assigned products and assist with field troubleshooting.
• Training: Develop and deliver training programs for service teams and customers.
• Travel: Willingness to travel for training events, troubleshooting, and trade shows.

Education & Experience:

• Required: 10+ years of experience in automotive equipment, with expertise in wheel service products like tire changers, balancers, and alignment.
• Preferred: Experience as a field service technician or instructor, particularly with lift inspection protocols.
• Systems Experience: Familiarity with Salesforce, GoToWebinar, AS400, and MS Office tools is beneficial.

Skills:

• Strong understanding of automotive equipment principles.
• Ability to work independently and influence without direct authority.
• Experience working with contractors and a diverse group of individuals.

Salary : $90k

This role is ideal for someone with a solid technical background, leadership experience, and the ability to manage customer relationships and field operations effectively. It offers flexibility with remote work but also requires strong self-motivation.